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The Rocket Science Tales of Tech Support True Life Stories of a Computer Help Desk Technician in Distress von Jenkins, Dock (eBook)

  • Erscheinungsdatum: 01.12.2014
  • Verlag: BookBaby
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The Rocket Science Tales of Tech Support

The Rocket Science Tales of Tech support is the hilarious romp detailing the technical exploits of a computer technician throughout his daily routine with all things computer related in today's modern world of technologically challenge individuals.

Produktinformationen

    Format: ePUB
    Kopierschutz: AdobeDRM
    Seitenzahl: 242
    Erscheinungsdatum: 01.12.2014
    Sprache: Englisch
    ISBN: 9781483542614
    Verlag: BookBaby
    Größe: 3664kBytes
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The Rocket Science Tales of Tech Support

THE CORPORATE WORLD

In those early days tech support was an uphill battled until I eventually learned not to take a persons lack of understanding personally. I became a duck and learned to let their disgruntled requests for assistance roll off my back like so much virtual water.

After eighteen months of what I felt was torture in the technology field I departed my first company to never work with the general public again. Over time I learned that the corporate world dealt with a more structured environment. With few exceptions most employees had the same software and hardware thus the calls would be easier and the pay greater. What could be better? Yes, I'm certain you can already see the punch lines coming...

This incident occurred while I was performing Deskside Support at another user's desk. Her coworker asked me to come by and look at her system. To note this was during the time Hayes Accura modem's existed and one had to physically connect them to your desktop computer to dial out for connections.

"How can I help you today?"

"It's my modem, it hasn't worked for two weeks."

These modems were simplistic in their appearance and connections. Rectangular in shape, they were white with a transparent black strip across the front that covered red LED lights. There were in and out connections for the phone lines an AC adaptor port and the power switch all in the back.

I looked over the modem carefully. It was connected to the PC correctly and plugged into the power outlet properly as well. Reaching behind the modem I turned it on. It worked perfectly!

"Oh my god! I feel so stupid. I didn't even try that," she stated

"You're all set now."

"Please don't tell anyone what happened here."

"Okay."

I returned to the help desk where I immediately told all of my co-workers and we laughed for twenty minutes.

"Thank you for calling the Help Desk. How may I help you?"

"I need a new laptop."

"What happened to your old one?"

"I fell off a plane onto it and cracked the screen."

How the hell do you fall off a plane onto your laptop?

"Thank you for calling the Help Desk. How may I help you?"

"I need a new laptop."

"What happened to your old one?"

"I ran over it."

"With what?"

"My car?"

How the hell do you do that? What was the laptop doing on the ground near a car anyway?

"Uhm... how did it happen?"

"I went out to my car put it on the roof then got in, backed up stopped short then continued. Next thing I knew I was running over my laptop."

"Didn't you hear it fall off the roof of the car?"

"No."

"Please bring in your laptop for a replacement one."

"Thank you for calling the Help Desk. How may I help you?"

"I'd like the latest Adobe Acrobat installed."

"Okay, I'll just need to remote into your machine to install it."

After logging in I began the install of software. I noticed he had several other windows open but didn't think too much about it until.

"Hey while you're looking at my system can you see why my system is running so slow. I just had this laptop replaced two weeks ago because of slowness."

During the installation, he was prompted to close his open Excel and Word files. That's when I noticed he had 19 Word documents, 17 Excel files, 8 Internet Explorer windows, 14 Instant Messenger chats and streaming real time stock quotes open all at the same time. Not to mention the laptop had not been rebooted in six days.

I immediately recommended he close down all excess windows and files if he was not using them. I also advised him to reboot his machine at his earliest convenience.

He called back thirty minutes later to state how much faster his machine was running.

WORD PERFECT

Word Perfect was a revolutionary BOON to the

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