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Empowerment: HR Strategies for Service Excellence von Lashley, Conrad (eBook)

  • Erscheinungsdatum: 16.05.2012
  • Verlag: Taylor and Francis
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Empowerment: HR Strategies for Service Excellence

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: enable organizations to gain commercial and competitive advantage become more flexible improve employee commitment use the skills of individual employees to best advantage and enhance personal capabilities.'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.

Produktinformationen

    Format: PDF
    Kopierschutz: AdobeDRM
    Erscheinungsdatum: 16.05.2012
    Sprache: Englisch
    ISBN: 9781136406836
    Verlag: Taylor and Francis
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