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Developments in the Call Centre Industry Analysis, Changes and Challenges.

  • Erscheinungsdatum: 12.06.2006
  • Verlag: Taylor and Francis
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Developments in the Call Centre Industry

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

Produktinformationen

    Format: ePUB
    Kopierschutz: AdobeDRM
    Erscheinungsdatum: 12.06.2006
    Sprache: Englisch
    ISBN: 9781134248810
    Verlag: Taylor and Francis
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