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The Greatest Leaders Do the Least von Williams, Debi (eBook)

  • Erscheinungsdatum: 10.10.2011
  • Verlag: Tesla Press
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The Greatest Leaders Do the Least

After years of trying one technique after another, Dr. Williams has designed a system that limits the pressure and stress that you cannot control so you can better concentrate on the areas where you can.

Produktinformationen

    Format: ePUB
    Kopierschutz: AdobeDRM
    Seitenzahl: 172
    Erscheinungsdatum: 10.10.2011
    Sprache: Englisch
    ISBN: 9780983694052
    Verlag: Tesla Press
    Größe: 2086kBytes
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The Greatest Leaders Do the Least

Chapter 1

YOU DON'T
HAVE TO DO
EVERYTHING!

Small business owners wear many hats. They must fulfill the roles of CEO, CFO, and personnel officer. Sometimes they are responsible for marketing, public relations, and janitorial duties. I discovered that owning a business was lonely. Sometimes I felt the weight of the world on my shoulders as I dealt with budgets, taxes, employee issues, and deadlines. The pressure of tackling the business end of the office while treating patients took its toll.

I had devoted years of my life learning to extract painful teeth, restore fractured molars, and replant knocked-out incisors in an effort to preserve a patient's smile. I realized that I was not making money when I seated patients, called in prescriptions, helped clean operatories, or answered the phone. I made money when I performed the tasks only the dentist could do. This practice was my baby, and no one knew better than me how to run it, but I was burned out. Something had to be done.

One day I wrote down all the duties I was doing at that time. They included:

TABLE 1: DUTIES OF THE STRESSED-OUT,
CONTROL-FIREAK BUSINESS OWNER
Dentist Payroll Administrator - at this point I was calculating payroll myself with a calculator Personnel Officer - maintaining employee files Training new employees Dealing with disgruntled patients/parents Accounts Receivable and Payable - paying bills and sending statements Office Supervisor - dealing with vacation and sick leave, health insurance and retirement, time clock Safety Officer - dealing with the health department regarding radiation and drugs in our office, ensuring dental licenses were current OSHA Officer - dealing with new regulations and annual blood-borne training HIPAA Officer - keeping current and regulating the privacy protection Security Officer - keeping current and regulating the security of our computers Public relations - scheduling oral hygiene talks at schools and clubs Advertising - phone book, newspaper, website and any other advertising Computer maintenance - monthly upkeep and back-up Building maintenance - window washing, lawn care, repairs Dental equipment upkeep and repair New equipment acquisition Ordering dental sundries and office supplies - a weekly battle
Was it any wonder I was worn out? Of course my employees helped me complete these tasks when asked, but I was the person who was ultimately responsible for remembering when the tasks needed to be completed. Then I realized the problem: It was impossible to do my primary job (dentistry) while worrying about the minute-to-minute details of running the business. So I gathered all the duties into common themes, and assigned them to individual employees who would be responsible for ensuring the tasks were done on time each month.

TABLE 2: OFFICER ASSIGNMENTS

Personnel Officer

Payroll - daycare checks, retirement, health insurance

Personnel issues - flexible

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