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Service Management Online Creating a Successful Service Request Catalogue von Drucker, Phyllis (eBook)

  • Verlag: The Stationery Office Ltd
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Service Management Online

Tools to support the service request catalogue have been evolving rapidly. The catalogue has grown from a tedious, form-based catalogue to a true internet shopping experience. The tools used to deliver the service request catalogue have matured significantly, but the power of these tools is not truly being realized. Organizations need to transform their thinking about how they can implement a request catalogue into a full-scale internet service portal to support an entire organization. The customer experience is the number one priority in its design.


    Format: ePUB
    Kopierschutz: AdobeDRM
    Seitenzahl: 127
    Sprache: Englisch
    ISBN: 9780117082939
    Verlag: The Stationery Office Ltd
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